Event Introduction

Service Level Agreement (SLA) Foundation Training


This PANCBS Service Level Agreements (SLA) training program will benefit all professionals dealing and negotiating contracts (SLAs) and managing relationships with internal and external suppliers. Teams who have been assigned the responsibility of establishing SLAs will find it extremely useful to attend this training program as a unit.

Service level agreements (SLAs) are important to facilitate the completion of contractual negotiations and become a crucial part of the eventual contract. There have been several instances where organizations used SLAs to achieve a competitive advantage and provide equal opportunities for both current and potential suppliers. Therefore, it is important to familiarize yourself with the fundamentals of developing and implementing SLAs and also with the ways to overcome some of the challenges in the process.

In this course, you will explore the basic elements of SLAs. You will also identify certain newer challenges and opportunities in the clauses in contracts that are included in SLAs. You will also review how supplier management becomes more effective when an SLA is applied.


After completing this course, you should be able to:

▪ Understand SLAs/OLAs/UCs and when to use them

▪ Identify the fundamental concepts of developing and managing SLAs.

▪ Identify some of the advanced and special clauses that should be included in SLAs for effective supply management.

▪ Determine how supplier performance measurement and review criteria should be included in SLAs.

This training course teaches you how to leverage service level agreements (SLAs) to drive performance in your business.

ISO 27001:2013 Lead Implementer

5-Day Training

Why should you attend?

ISO/IEC 27001 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing,

implementing, managing and maintaining an Information Security Management System (ISMS) based on ISO/IEC 27001. During this

training course, you will also gain a thorough understanding of the best practices of Information Security Management Systems to secure

the organization`s sensitive information and improve the overall performance and effectiveness.

After mastering all the necessary concepts of Information Security Management Systems, you can sit for the exam and apply for a “PECB

Certified ISO/IEC 27001 Lead Implementer” credential. By holding a PECB Lead Implementer Certificate, you will be able to demonstrate

that you have the practical knowledge and professional capabilities to implement ISO/IEC 27001 in an organization.

Course agenda DURATION: 5 DAYS

Day 1: Introduction to ISO/IEC 27001 and initiation of an ISMS

Day 2: Plan the implementation of an ISMS

Day 3: Implementation of an ISMS

Day 4: ISMS monitoring, measurement, continuous improvement and preparation for a certification audit

Day 5: Certification Exam

General information

  •  Certification fees are included on the exam price

  •  Training material containing over 450 pages of information and practical examples will be distributed

  •  A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued

  •  In case of exam failure, you can retake the exam within 12 months for free    


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